By accessing or using any portion of the Soft Bond Strands® website, Customer Center, educational courses, community, products, services, or related content, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional policies referenced throughout the website.

If you do not agree with these Terms, please do not access or use our website, products, services, or educational materials.
These Terms apply to all visitors, customers, students, members, affiliates, and anyone who interacts with Soft Bond Strands® in any capacity.

We may occasionally update these Terms as our business evolves. Continued use of our website or services after changes are posted constitutes acceptance of those updates.

These Terms apply to anyone who accesses or interacts with Soft Bond Strands®, including but not limited to:

Whether you're here to learn, shop, ask questions, or simply explore, these Terms help create a safe, respectful, and positive experience for everyone.

Your Soft Bond Strands® account provides access to the products, courses, resources, Customer Center, and community features associated with your purchase. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

When creating an account, you agree to provide accurate, current, and complete information. If any of your information changes, you agree to update your account promptly so we can continue providing products, services, support, and important account communications.

Your account is intended solely for your personal use. Access to purchased courses, educational materials, downloads, videos, and community features is licensed to the individual purchaser only and may not be shared, transferred, sold, or assigned to another person.

To help protect the integrity of our educational platform and intellectual property, Soft Bond Strands® reserves the right to monitor account activity for unusual or unauthorized access. Accounts found to be shared, duplicated, misused, or used in violation of these Terms may be suspended or permanently terminated without refund.

If you believe your account has been accessed without your permission, please notify us immediately at [email protected] so we can help secure your account.

​We are committed to providing every customer with a secure, positive learning environment. Protecting both your account and our educational platform helps ensure that experience for everyone.

Whether you're purchasing a Soft Bond Strands® DIY Kit, educational course, refill products, support sessions, or any future offerings, we are committed to providing a clear, secure, and enjoyable purchasing experience.

By placing an order through our website, you confirm that you are at least 18 years of age or have the permission and supervision of a parent or legal guardian. You also agree that all information provided during checkout, including your name, billing information, shipping address, and payment details, are accurate and complete.

Orders are subject to acceptance and availability. While we strive to maintain accurate product listings and inventory, we reserve the right to limit quantities, discontinue products, correct pricing or typographical errors, or decline or cancel an order if necessary. If your order cannot be fulfilled after payment has been received, you will be notified promptly and any applicable refund will be issued.

Prices, promotions, product offerings, and educational content may change from time to time without prior notice. Such changes will not affect completed purchases unless required by law.

Your purchase grants you access only to the specific products, services, or educational materials included with your order. Additional products, future courses, premium content, live events, or community features may require separate purchase or enrollment.

​We are committed to providing quality products, responsive customer support, and educational resources designed to help you achieve the best possible results. If you have questions before or after your purchase, our team is always happy to help at [email protected]

We created Soft Bond Strands® because we genuinely believe in what we've built, and we want every customer to feel confident when making a purchase.

If, for any reason, you decide within 14 calendar days of your purchase that the Soft Bond Strands® DIY Kit + Course isn't the right fit for you, simply contact us before your guarantee period expires. Our goal is always to provide a fair and positive experience, and we'll gladly walk you through the return process.

To qualify for a refund:

During this initial 14-day period, you will have access to the introductory portion of the course so you can become familiar with our teaching style, product philosophy, and overall learning experience.

After the 14-day guarantee period has expired, the remainder of the course—including our complete proprietary curriculum, advanced educational content, and protected intellectual property—is made available to you. Because this expanded access includes the full body of educational materials and proprietary methods we've spent years developing, all sales become final once the guarantee period has ended.

By continuing beyond the 14-day guarantee period and receiving full access to the complete course, you acknowledge that your purchase is complete and no further refunds will be available.

If a refund is requested and approved during the guarantee period, your access to the course, Customer Center, Lobby Community, downloadable resources, and any associated digital materials will be revoked at the time your refund is processed.

Our guarantee exists because we want you to purchase with confidence, if not uncertainty. We believe trust works both ways. We're committed to providing exceptional products, education, and support, and we appreciate customers who respect the value of the knowledge, innovation, and intellectual property that make Soft Bond Strands® unique.

Your purchase of any Soft Bond Strands® digital course, educational program, downloadable resource, or online training grants you a personal, limited, non-exclusive, non-transferable license to access and use the purchased materials for your own educational purposes.

This license is granted to the original purchaser only and does not transfer ownership of any course content, videos, downloads, written materials, graphics, photographs, illustrations, demonstrations, methods, processes, or other intellectual property.

Your course access is intended solely for your individual use.

To protect the integrity of our educational platform and the years of work invested in developing these materials, you agree that you will not:

Because digital educational content can be copied instantly and cannot reasonably be returned once accessed, course access is governed by the refund provisions described in these Terms and our Refund & Shipping Policy.

If Soft Bond Strands® reasonably believes that course materials are being shared, copied, reproduced, distributed, or otherwise used in violation of these Terms, we reserve the right to suspend or permanently revoke access to all digital content, Customer Center features, community memberships, and future purchases without refund, in addition to pursuing any other remedies available under applicable law.

​We are passionate about teaching and believe knowledge is most valuable when it empowers others. Your respect for these educational materials allows us to continue creating innovative products, expanding our courses, and supporting customers around the world for years to come.

Why Protecting This Matters

Soft Bond Strands® represents decades of professional experience, experimentation, refinement, financial investment, and creative development. Every lesson, illustration, product, video, and educational resource reflects years of work dedicated to helping others achieve beautiful, natural-looking hair with confidence.

When you purchase from Soft Bond Strands®, you become a trusted steward of knowledge that has been thoughtfully developed, carefully protected, and generously shared.

We ask only one thing in return: please respect the work that made it possible.

​By honoring these Terms, you help protect continued innovation, future educational resources, and the ability for us to keep improving the products, support, and learning experience we proudly provide to our community.
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​Thank you for helping us preserve the integrity of Soft Bond Strands® for today's customers and for the generations of students still to come.

One of the greatest benefits of becoming part of Soft Bond Strands® is joining a community of people who are learning, growing, encouraging one another, and celebrating success together.

Our Customer Center and Lobby Community were created to extend your learning beyond the course itself. Whether you're asking questions, sharing progress, celebrating results, or learning from the experiences of others, we hope this space becomes a valuable part of your journey.

​To help maintain a welcoming environment for everyone, we ask that all members interact with kindness, honesty, and respect. By participating in our community, you agree that you will not:

We encourage honest questions, respectful discussions, constructive feedback, and the celebration of every milestone, whether it's your very first application or years of continued success.

Because every community reflects the people within it, we reserve the right to moderate discussions, remove content, suspend participation, or revoke community access when conduct is inconsistent with these Terms or the welcoming environment we strive to maintain.

Our goal is never simply to provide access to educational content. It's to create a place where people feel comfortable learning, asking questions, encouraging one another, and becoming more confident with every step of their journey.

​Thank you for helping us build a community that reflects the same kindness, professionalism, generosity, and respect that inspired Soft Bond Strands® from the very beginning.

Soft Bond Strands® is the result of decades of professional experience, original thought, experimentation, refinement, creative development, financial investment, and persistent work.

The name Soft Bond Strands®, its related brand names, trademarks, logos, product names, course names, slogans, designs, methods, educational materials, written copy, photographs, videos, illustrations, graphics, downloads, product formulations, packaging, website content, community content, systems, processes, and other identifying or creative materials are owned by, licensed to, or lawfully used by Soft Bond Strands® and its affiliated brands.

Nothing on our website, inside our courses, within our Customer Center or community, or included with our products transfers ownership of this intellectual property to you.

​Your purchase provides only the limited right to access and use the specific products or educational materials you purchased for their intended personal purpose, subject to these Terms. No additional rights are granted by implication, purchase, access, participation, or otherwise.

Soft Bond Strands® exists to educate, encourage, and support individuals who want to learn with confidence. We believe the best learning environments are built on mutual respect, kindness, professionalism, and genuine encouragement.

By using our website, Customer Center, Lobby Community, educational resources, or other services, you agree to use them responsibly and in a manner that contributes positively to the experience of others.

We ask that you use our website and community with the same respect you would show if you were a guest in someone's home. Healthy discussion, thoughtful questions, and respectful differences of opinion are always welcome. Harassment, dishonesty, or conduct that diminishes the experience of others is not.

While using Soft Bond Strands®, you agree that you will not:

Soft Bond Strands® embraces innovation and believes technology can be a valuable tool for learning, creativity, and communication. At the same time, we believe that original educational content, creative works, and proprietary methods deserve meaningful protection.

Our courses, videos, written materials, illustrations, product information, educational frameworks, demonstrations, and other proprietary content were created through years of professional experience, research, testing, refinement, and creative development.

Accordingly, unless expressly authorized in writing by Soft Bond Strands®, you may not use our proprietary content to train, develop, improve, populate, or support any artificial intelligence system, machine learning model, large language model, automated knowledge base, or similar technology.

​This includes, but is not limited to:

Soft Bond Strands® products are thoughtfully designed to support the educational experience and application methods taught through our courses and instructional materials.

We take great care in developing, testing, packaging, and fulfilling our products so they arrive ready to help you achieve the best possible results. Because many of our products are personal-use items, they should be handled, stored, and used according to the instructions provided.

To help ensure the best possible experience, customers are responsible for reading and following all product instructions, safety information, educational materials, and recommended application techniques before using any Soft Bond Strands® product.

Individual results may vary based upon many factors, including but not limited to hair type, application technique, maintenance, environmental conditions, previous chemical services, product compatibility, and adherence to the educational guidance provided.

Our products are intended for their designed purpose only and should not be modified, reformulated, repackaged, relabeled, reverse engineered, or used in ways inconsistent with their intended use.

Unless otherwise specifically stated, products should be stored in appropriate environmental conditions and kept away from excessive heat, open flames, moisture, direct sunlight, and other conditions that could affect product performance. Like many personal care and cosmetic products, Soft Bond Strands® products should be stored safely and kept out of the reach of young children and pets.

Certain products may become warm during normal use. Always follow the provided instructions and exercise reasonable care to avoid burns, injury, or damage to surrounding surfaces.

If you ever have questions regarding the use of a product, we encourage you to contact us before proceeding. We would much rather help you achieve success than have you struggle alone.

Because product quality and customer safety are extremely important to us, we reserve the right to improve, update, discontinue, or modify products, packaging, educational materials, or product specifications as our research and development continue.

​Our commitment has always been the same: to create innovative products, provide exceptional education, and continually improve the experience for every customer we have the privilege to serve.

We understand that once you've placed an order, you're excited to begin your Soft Bond Strands® journey. We work hard to prepare, package, and ship every order with care so it arrives safely and ready for you to enjoy.

Orders are generally processed in the order they are received. While we make every reasonable effort to fulfill orders promptly, processing times may vary during product launches, holidays, severe weather, high-volume periods, supply chain interruptions, or other circumstances beyond our reasonable control.

Estimated shipping times are provided as a courtesy and should be considered estimates rather than guaranteed delivery dates. Once your order has been transferred to the shipping carrier, delivery schedules are the responsibility of the carrier and may occasionally be affected by weather, transportation delays, customs processing, or other unforeseen events.

When available, tracking information will be provided so you can monitor your shipment's progress.

Customers are responsible for providing a complete and accurate shipping address at the time of purchase. Soft Bond Strands® is not responsible for delays, additional shipping charges, or delivery issues resulting from incorrect or incomplete address information provided during checkout.

If an order is returned to us because of an incorrect address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before the order can be reshipped.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price unless specifically stated otherwise.
If your order arrives damaged, appears to have been lost in transit, or you experience any shipping concerns, please contact us as soon as possible at [email protected]. We'll gladly work with you and the shipping carrier to help resolve the issue whenever possible.

While we cannot guarantee the performance of third-party shipping carriers, we can promise this:

If there's a problem, we'll work with you in good faith to help resolve the issue and do everything reasonably within our control to help make it right.

Soft Bond Strands® provides educational information, products, and resources related to hair extensions, hair care, and beauty. The information presented through our website, courses, products, Customer Center, community, support sessions, emails, and other communications is intended solely for educational and informational purposes.

Nothing provided by Soft Bond Strands® should be interpreted as medical advice, medical diagnosis, treatment recommendations, or a substitute for professional healthcare.

Every individual is unique. Hair condition, scalp sensitivity, allergies, medications, medical history, previous chemical services, and other personal factors may affect your experience and results.

If you have a medical condition, scalp disorder, skin sensitivity, hair loss condition, allergies, are pregnant or nursing, are receiving medical treatment, or have any concerns regarding the suitability of hair extensions or cosmetic products, we strongly encourage you to consult your physician, dermatologist, or other qualified healthcare professional before using our products or beginning any hair extension application.

Customers are responsible for determining whether Soft Bond Strands® products are appropriate for their individual circumstances.

If irritation, discomfort, or an unexpected reaction occurs while using any Soft Bond Strands® product, discontinue use immediately and seek appropriate medical advice if symptoms persist or appear serious.

While we are always happy to answer questions about our products and educational methods, our team cannot diagnose medical conditions, provide medical treatment, or replace the guidance of licensed healthcare professionals.

​Your health, comfort, and safety will always be more important than completing an application.

Although we cannot promise identical results for every customer, we can promise something equally important.

- We promise to continue improving.

- We promise to continue listening.

- We promise to continue innovating.

- We promise to continue supporting our customers with honesty, integrity, and genuine care.

​Those promises have guided Soft Bond Strands® from the beginning, and they will continue guiding us for years to come.

To the fullest extent permitted by applicable law, Soft Bond Strands®, its owners, employees, instructors, affiliates, licensors, contractors, partners, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of our website, products, educational materials, courses, Customer Center, community, support services, or any related offerings.

This includes, but is not limited to, claims relating to loss of profits, loss of business opportunities, interruption of business, loss of data, emotional distress, cosmetic dissatisfaction, product misuse, application errors, or any other indirect or consequential damages, even if we have been advised of the possibility of such damages.

Because successful results depend upon many factors beyond our control—including individual application techniques, hair condition, maintenance practices, environmental conditions, product compatibility, and adherence to instructions, you acknowledge that Soft Bond Strands® cannot guarantee specific outcomes or accept responsibility for circumstances outside our reasonable control.

In any event, to the fullest extent permitted by law, the total liability of Soft Bond Strands® arising out of or relating to any purchase, product, service, course, or use of our website shall not exceed the amount you paid directly to Soft Bond Strands® for the specific product or service giving rise to the claim.

​Nothing contained in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

We sincerely hope that every customer enjoys a positive experience with Soft Bond Strands®. Our goal is to build lasting relationships based on trust, respect, and shared success.

In rare circumstances, however, we may need to suspend, limit, or permanently terminate access to our website, Customer Center, Lobby Community, educational courses, support services, or other offerings in order to protect our customers, our community, and our intellectual property.

​Soft Bond Strands® reserves the right to suspend or terminate access, with or without prior notice when appropriate, if we reasonably believe a user has:

These Terms of Service and any dispute arising out of or relating to your use of the Soft Bond Strands® website, products, services, educational materials, Customer Center, Lobby Community, or any related offerings shall be governed by and interpreted in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.

To the fullest extent permitted by applicable law, you agree that any legal action or proceeding arising from or relating to these Terms or your relationship with Soft Bond Strands® shall be brought exclusively in the appropriate state or federal courts located within the State of Minnesota, and you consent to the personal jurisdiction of those courts.

Nothing contained in these Terms is intended to limit any rights or remedies that cannot legally be limited or waived under applicable law.

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

​Our hope is that any questions or concerns can be resolved through respectful communication long before legal action ever becomes necessary.

As Soft Bond Strands® continues to grow, our products, services, educational programs, technology, and community may evolve as well. From time to time, we may update these Terms of Service to reflect new offerings, improved practices, legal requirements, or changes designed to better serve our customers and protect our business.

When material updates are made, the revised Terms will be posted on this page with an updated Effective Date at the top of the document.

Your continued use of our website, products, courses, Customer Center, community, or other services after revised Terms become effective constitutes your acceptance of those updates.

If you do not agree with any future changes, you should discontinue use of the affected services before the updated Terms take effect.

​We encourage you to review these Terms periodically so you remain familiar with the policies that help guide our relationship.

If you have questions about these Terms of Service, your account, an order, your course, your products, or any aspect of your experience with Soft Bond Strands®, we'd love the opportunity to help.

​Whether you're just getting started, need assistance along the way, or simply have a question before making a purchase, we're always happy to hear from you.