Frequently Asked Questions

Everything you need to know about Soft Bond Strands®, the DIY Kit + Course, the Founder Release, shipping, support, care, and getting started.

Still have a question? Visit Soft Bond Strands®: The Lobby to ask Tiffany and connect with the community.​

START HERE: SOFT BOND STRANDS®

What are Soft Bond Strands® hair extensions?

Soft Bond Strands® is a long-term, strand-by-strand hair-extension system created by Tiffany Twist.

Instead of attaching extension hair with glue, keratin fusion, adhesive tape, metal beads, clips, thread, or melted plastic, the system uses Tiffany’s proprietary flexible Soft Bond Strands® material.

​The small, individually placed bonds are designed to move naturally with the hair while creating a comfortable, discreet attachment.

Are Soft Bond Strands® fusion extensions?

​No. Although both methods use strand-by-strand placement, Soft Bond Strands® does not use keratin fusion, glue, hot glue, metal beads, adhesive tape, or melted plastic to attach the extension hair.

The Soft Bond Strands® material is melted separately and carefully applied according to the method taught inside the course. A heated fusion tool is not clamped onto the natural hair.

Who created Soft Bond Strands®?

​Soft Bond Strands® was created by Tiffany Twist.

​Tiffany originally wanted a way to put long-term hair extensions into her own hair without depending on salon appointments. That personal need eventually became ManeMaxx, the original DIY system using a previous version named TemBond, and later evolved into today’s complete Soft Bond Strands® method, education, products, and community.

Is this the same product as ManeMaxx?

Soft Bond Strands® grew from Tiffany’s original ManeMaxx invention, but it is not simply a relaunch of the old product.
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The system has been refined and expanded with better education, clearer application guidance, improved preparation and safety training, a complete hair-care package, a private community, and support resources that did not exist during the ManeMaxx years.

It is the next generation of the original idea.

Is Soft Bond Strands® permanent?

Soft Bond Strands® is intended for long-term, semi-permanent wear, but the extensions can be removed whenever desired.

Wear time varies according to application, hair type, care, maintenance, lifestyle, and natural hair growth. Some people wear an installation for several months before removing, adjusting, or reinstalling their extension hair.

Individual results will vary.

Is the system suitable for fine or fragile hair?

Soft Bond Strands® was designed with fine, fragile, slow-growing, processed, and difficult-to-extend hair in mind.

The bonds can be customized into small, discreet sections instead of relying on wide tape panels, bulky wefts, rigid glue points, or metal attachments.

Not every hair-extension method is appropriate for every person. Anyone experiencing active hair loss, scalp concerns, unexplained shedding, or a medical condition should consult a qualified healthcare professional before using hair extensions.

THE FOUNDER RELEASE

What is the Soft Bond Strands® Founder Release?

​The Founder Release is the official opening of the new Soft Bond Strands® DIY experience.

Instead of waiting until every physical kit is ready to ship before opening the doors, customers can join now, become Founding Members, begin their digital experience, prepare for installation, and reserve a complete kit for Founder Shipping Week in early September 2026.

What is a Soft Bond Strands® Founding Member?

Founding Members are the first group to join the newly rebuilt Soft Bond Strands® DIY Kit + Course experience.

They are entering during the beginning of this new chapter, helping establish the DIY Collective, following the first Founder updates, and receiving kits during the inaugural Founder Shipping period.

Am I only pre-ordering a kit and waiting?

No. Your physical kit is reserved for the first Founder Shipping Week, but your Soft Bond Strands® experience begins before the package arrives.

You will receive access to your Customer Center, introductory education, preparation resources, The Collective community access, Founder updates, and guidance to help you get ready.

The goal is for you to understand the system and prepare your workspace before your kit arrives.

What do I receive immediately?

After joining, you will begin receiving access and instructions for:

  • Your Soft Bond Strands® Customer Center
  • Hair Extensions 101
  • Digital welcome and onboarding
  • Available introductory education
  • Your Soft Bond Studio preparation resources
  • Founder updates and announcements
  • Public Soft Bond Strands® The Lobby

The complete installation training is released according to the course-access schedule and required customer agreements.
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​Because the private DIY Collective will contain member-only conversations, protected educational guidance, and proprietary Soft Bond Strands® information, Collective access is provided after your required Release Form has been signed.

The complete proprietary installation course is released according to the stated course-access schedule and after all required agreements have been completed.

When will Founder kits ship?

The first complete physical kits are scheduled for Founder Shipping Week in early September 2026. Some Founder kits may ship sooner so watch your tracking via email.

​Founding Members will receive updates as fulfillment approaches and tracking information when their orders ship.

Will I be charged now or when the kit ships?

Founder Release purchases are charged when the order is placed. This reserves your Founder kit and begins your digital membership and preparation experience.

Will the Founder Release remain available permanently?

The DIY Kit + Course may continue after the Founder Release, but Founding Member recognition belongs to the customers who join during this inaugural period.

Founder pricing, benefits, availability, and shipping options may change after the release period.

THE DIY KIT + COURSE

What are Soft Bond Strands® hair extensions?

Your complete package includes:

  • The 17-module Soft Bond Strands® DIY Course
  • Lifetime course access
  • A personal-use Soft Bond Strands® collection for Light or Dark Hair
  • Full-size Just Clean Hair™ shampoo and conditioner
  • 3D Hair Oil
  • A professional wet brush
  • Access to the private DIY Collective
  • Digital preparation and resource materials
  • Free standard shipping within the United States

Optional personalized Zoom support and additional products are available separately.

Is extension hair included?

​No. Extension hair is not included because color, length, texture, curl pattern, density, and personal preferences vary greatly.

Any extension hair can be used. You can use hair you have from an old set of clip-ins, tapes, wefts, any. Just be sure it is very clean and fee of any solutions or oils from removals. Note that loose hairs are used to apply, so if you will be cutting from your clip-ins, you will be removing and using that hair permanently.

​Inside Your Soft Bond Studio, you will find guidance to help you choose extension hair that works for your desired result and budget.

Can I use any brand of extension hair?

You may use compatible human extension hair in the color, length, and texture that best suits your needs.

Hair can be purchased in bulk, prepared from a weft, or sourced through other suitable options explained inside the course. Quality and construction vary, so follow the course guidance before purchasing.

What is the difference between Light Hair and Dark Hair?

​The Light Hair collection contains Soft Bond shades intended for blonde, light, and selected red root areas.

​The Dark Hair collection contains shades intended for brunette, dark, and black root areas.
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​Choose according to the color at your root and bond-placement area and not simply the color of your extension hair.

What additional supplies will I need?

Depending on your existing supplies, you may need:

  • A recommended heater or melting device
  • A parting comb
  • Sectioning clips
  • Hair-cutting or blending scissors
  • Mirrors
  • Extension hair

Your Soft Bond Studio resources explain what to purchase and how to prepare your workspace. This can be found in your Customer Center after purchase. 

Is the heater included?

No. The heater is purchased separately so members can select an appropriate option based on availability, budget, and location.

Recommended choices and safe temperature guidance are provided inside Your Soft Bond Studio and the course.

How much experience do I need?

You do not need professional hair-extension experience, but you do need patience, preparation, and a willingness to follow the training carefully.

The course is designed to break the process into manageable steps so you can learn before attempting a complete installation.

Can I install the extensions entirely by myself?

The system was created for DIY use, and the course teaches how to work from home with mirrors, sectioning, preparation, and step-by-step guidance.

Individual coordination, mobility, eyesight, hair type, and comfort levels vary. Some members may choose to ask a trusted person for assistance with difficult-to-see areas.

Do I receive lifetime access to the course?

Yes. Your purchase includes lifetime access to the DIY Course for as long as Soft Bond Strands® continues to operate and provide the program, subject to the Terms of Service and educational-use license.

The course is for your personal education and may not be copied, shared, taught, reproduced, recorded, or distributed.

EDUCATION, COMMUNITY & SUPPORT

What is Hair Extensions 101?

Hair Extensions 101 is an introductory course covering the major types of hair extensions, important considerations, removal and reuse, common advantages and disadvantages, and questions to ask before choosing a method.

It provides helpful background but does not replace the complete Soft Bond Strands® DIY installation course.

What is Soft Bond Strands®: The Lobby?

The Lobby is our complimentary welcome space for anyone researching Soft Bond Strands®.

Visitors can ask questions, read announcements, watch videos, explore real stories, and learn more before deciding whether to purchase.

What is DIY's The Collective?

The DIY Collective is the private member community included with the Soft Bond Strands® DIY Kit + Course.

Because The Collective contains member-only conversations, installation discussions, protected educational guidance, and proprietary Soft Bond Strands® information, access is provided after the required Release Form has been signed.

​Inside, members will find dedicated areas for getting started, installation conversations, removal and reuse, color and blending, care and washing, troubleshooting, success stories, member spaces, and community updates.

What is the difference between The Lobby and The Collective?

The Lobby is our complimentary welcome area for people who are still learning, researching, or deciding. It is available before purchase and does not contain proprietary installation training.

The DIY Collective is the private member community included with the DIY Kit + Course. Because it includes protected member conversations and proprietary Soft Bond Strands® information, access is granted after purchase and completion of the required Release Form.

​Detailed installation education and member-only technique discussions belong inside the protected course and The Collective, not in The Lobby.

Can I ask Tiffany questions?

Yes. Tiffany participates in the community and shares guidance, announcements, videos, and Founder updates.

Community participation does not include unlimited private coaching or individual installation supervision. Personalized Zoom support can be purchased separately when you want dedicated one-on-one help.

Is individual support available?

Yes. Optional Zoom support sessions are available separately.

These sessions provide focused help with your questions, preparation, installation progress, troubleshooting, removal, or other areas covered by the support service.

SHIPPING, ORDERS & RETURNS

Is shipping included?

Standard United States shipping is included with the DIY Kit + Course.

​International shipping, duties, taxes, customs fees, and location-specific charges may apply where international ordering is available.

What is Founder Priority Shipping?

​Founder Priority Shipping is the Founder Release version of Skip the Line.

Members who select this optional upgrade receive priority placement when Founder fulfillment begins. Priority kits are prepared ahead of standard Founder orders whenever reasonably possible.

Carrier delivery times begin after the package is shipped and cannot be guaranteed.

Will everything arrive in one package?

Our goal is to ship your complete order together.

Occasionally, a nonessential accessory or companion product may be temporarily unavailable. Rather than unnecessarily delaying the items needed to begin, Soft Bond Strands® may ship the available portion first and send a backordered item separately at no additional shipping charge.

We will communicate meaningful changes whenever possible.

How will I know when my order ships?

​You will receive a shipping confirmation and tracking information when your package enters the shipping process.

Founder updates may also be shared through email, the Customer Center, The Lobby, and DIY's The Collective.

What if my address changes before Founder Shipping Week?

Contact us as soon as possible at [email protected]

Address changes must be received before the order enters fulfillment. Once a package has been transferred to the shipping carrier, rerouting or replacement cannot be guaranteed.​

What is the return policy?

The DIY Kit + Course includes a 14-Day Satisfaction Guarantee, subject to the complete Terms of Service and Shipping & Refund Policy.

If physical products have already shipped, they must be returned according to the stated return requirements before a qualifying refund can be completed.
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Digital access, opened products, customer conduct, shipping charges, support services, and other circumstances may be governed by additional terms. Review the complete policies before purchasing.

When will I receive access to the complete course and DIY Collective?

You can enter your Customer Center and begin the available introductory experience after joining.

Access to the private DIY Collective is provided after your required Release Form has been signed.

The complete proprietary installation training is released according to the stated course-access schedule and after all required agreements, including the Release Form, have been completed.

​These protections allow you time to review your purchase while helping us protect the proprietary Soft Bond Strands® method, educational materials, and private member experience.​​

Where can I read the complete policies?

Please review:

These policies provide the complete details governing purchases, course access, shipping, returns, accounts, intellectual property, and community participation.

WEARING, CARE & MAINTENANCE

How long can an installation last?

Wear time varies based on application, hair type, placement, maintenance, products, lifestyle, natural growth, and individual care.

​Many strand-by-strand installations are worn for several months before removal or adjustment. Some experienced wearers may achieve longer wear, but no specific duration is guaranteed.

Can the extension hair be reused?

In many cases, yes.

​Because removal does not require oily chemical solvents, suitable extension hair may be prepared and reused for later installations. Reuse depends on the quality and condition of the hair and how it has been worn, removed, washed, stored, and maintained.

How are Soft Bond Strands® removed?

The course teaches the complete removal process.

Generally, the cured bond is carefully broken down by hand so the extension strand can slide away from the natural hair. Remaining shed hair and residue are then gently combed away according to the training.

​Do not attempt removal without reviewing the complete instructions.

Do I need to let my natural hair rest before reinstalling?

Many members can wash, dry, evaluate, and reinstall without an extended waiting period because chemical or oily removal solvents are not required.

However, you should always examine the condition of your natural hair and scalp first. If you notice irritation, excessive shedding, breakage, soreness, or another concern, pause and consult an appropriate professional.

When can I wash my hair after installation?

Allow the bonds to cure fully before washing. Follow the exact timing and washing instructions provided inside the current course, as product preparation, application, and environmental conditions can affect the recommended cure period.

Can I swim, exercise and live normally while wearing them?

Soft Bond Strands® is designed for active, everyday wear.

​Members have worn the extensions while exercising, swimming, traveling, boating, and participating in many normal activities. Proper installation, drying, detangling, product selection, and maintenance remain important.

What hair-care products should I use?

Use extension-compatible products and avoid ingredients identified in the course as harmful to bond performance.

​Silicone buildup can interfere with the attachment and may contribute to premature shedding. The included Just Clean Hair™ system was created for lightweight, silicone-free cleansing and care. Using exclusively Just Clean Hair™ for the first 4-6 weeks is recommended before experimenting with other products. Always choose silicone-free and double check the ingredients list. 

Can I color my hair while wearing the extensions?

Root touch-ups or carefully placed color services may be possible between the extension sections.

Make sure anyone working with your hair understands that you are wearing Soft Bond Strands®. Avoid saturating the bonds with chemicals, excessive pulling, tangling during washing, and high heat directly on the attachment area.

​Major color changes are generally easier between removal and reinstallation. Coloring extension hair is performed at your own risk and may produce unpredictable results.

PROFESSIONAL SERVICES & FUTURE TRAINING

Can I have Soft Bond Strands® professionally installed?

Professional installation is available through WEST COAST HAIR® in Minneapolis by appointment.

You can also submit your location through the Find an Installer page. If a qualified option is not currently available near you, we can share relevant DIY, professional-interest, or Minneapolis service information.

Can I offer Soft Bond Strands® to clients?

​The DIY Kit + Course is licensed for personal use and does not authorize professional services, teaching, reproduction, resale, or distribution.

Professional certification, training, kits, and business opportunities are being developed separately.

Is professional training currently available?

​Soft Bond Strands® is currently accepting interest for future professional certification, training opportunities, professional kits, and business development.

Joining the professional interest list does not enroll you in the DIY course or guarantee admission to a future professional program.

How can I receive professional updates?

Join the Professional Interest List to receive future certification announcements, training information, professional kit updates, and early-access opportunities.

STILL HAVE A QUESTION?

Our Soft Bond Strands® The Lobby was created for exactly that.

Ask Tiffany, explore current announcements, watch videos, read real stories, and connect with others who are discovering a different way to wear hair extensions.

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Comfort Like Never Before: Flexible bond for months upon months without glues, fusion, adhesive tapes, threads, metal, or clips.

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Zero Chemicals Needed: No chemical or oily solvent removal. Reuse your extension hair for years.

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Long-Term Wear: Safe, gentle bonds designed to let your natural hair grow longer and fuller while wearing extensions.

• Glue-free   • Heat-free   • Metal-free   • Incredible technology