Latest Update Date: July 12, 2026

Every Soft Bond Strands® order is carefully prepared because we know it represents much more than a shipment.
It represents excitement.

Whether this is your very first DIY Kit or you're returning for refills, additional products, or future educational resources, we're committed to providing thoughtful service, clear communication, and quality products every step of the way.

Once your order is placed, we'll send a confirmation email so you know it has been received successfully.

Orders are typically acknowledged and prepared for fulfillment within 1–3 business days (excluding weekends and holidays). During this time, your order is carefully reviewed, packed, prepared for shipment, and transferred to the appropriate shipping carrier.

While many orders ship even sooner, processing times may occasionally be extended during:

If meaningful delays occur, we'll do our best to keep you informed through email updates and, when appropriate, through announcements in the Soft Bond Strands® Customer Center and Lobby Community.

Every order is carefully prepared because we believe the experience begins long before your package arrives.

We would much rather communicate honestly and deliver sooner than expected than promise unrealistic delivery times.

​For that reason, we encourage customers to allow up to two weeks for delivery, particularly during launch periods or seasonal shipping surges. Many orders will arrive much sooner, but allowing additional time helps ensure realistic expectations while our team works to fulfill every order with the care it deserves.

By the time your Soft Bond Strands® kit arrives, you'll already have the knowledge, preparation, and confidence needed to begin.

​Instead of waiting to get started, you'll be ready for the most exciting part, opening your Soft Bond Strands® kit with confidence, knowing everything else is already in place.

We are committed to getting your Soft Bond Strands® order to you as efficiently and carefully as possible.

Most domestic orders are shipped using USPS Priority Mail or another comparable shipping service selected at our discretion. While many customers receive their orders within just a few days after shipment, delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

To help set realistic expectations, we recommend allowing up to two weeks from the date of purchase for your order to arrive, particularly during launches, holidays, or periods of unusually high shipping volume.

Whenever possible, we would rather surprise you with an earlier delivery than disappoint you with an unrealistic promise.

Customers who select our Skip the Line Shipping upgrade at checkout receive priority processing. These orders are prepared ahead of standard orders whenever possible, helping your package begin its journey sooner.

Please note that while priority processing helps expedite fulfillment, delivery times remain subject to the shipping carrier once the package has been accepted into their system.

Once your order has been shipped, we'll send you a shipping confirmation email that includes tracking information whenever it is available.

We encourage you to monitor your tracking updates regularly so you'll know when your package is expected to arrive. Many shipments arrive sooner than anticipated, and tracking is the best way to stay informed throughout the delivery process.

Once the shipping carrier marks a package as Delivered, it is the customer's responsibility to retrieve and secure the package promptly. To help prevent loss, theft, or weather-related damage, we encourage customers to retrieve delivered packages as soon as reasonably possible.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

One of our favorite emails to receive from customers is: "It already arrived!"
Many orders reach their destination sooner than expected.
Keeping an eye on your tracking updates not only helps protect your package, but also means you'll be ready for one of the most exciting moments of this journey, opening your Soft Bond Strands® kit.

​We hope it's the beginning of something wonderful.

Soft Bond Strands® is excited to welcome customers from around the world. While our primary fulfillment currently serves customers within the United States, we continue expanding our ability to ship internationally as our business grows.

International shipping availability, shipping rates, delivery estimates, and carrier options may vary depending on the destination country and the services available at the time of purchase.

Customers are responsible for all applicable customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other charges assessed by their country's customs authorities. Unless specifically stated during checkout, these charges are not included in the purchase price or shipping cost.

International shipments may require additional transit time due to customs processing, local postal systems, weather conditions, or other circumstances outside of our control.

We encourage international customers to monitor their shipment tracking regularly and to familiarize themselves with any import requirements that may apply in their country before placing an order.

If you have questions about international shipping before placing your order, we're always happy to help.
As Soft Bond Strands® continues to grow, we look forward to expanding our international shipping options and making our products available to even more customers around the world.

We want your Soft Bond Strands® purchase to feel exciting and not risky for you.

That's why every eligible Soft Bond Strands® DIY Kit + Course purchase includes our 14-Day Satisfaction Guarantee, giving you the opportunity to become familiar with our teaching style, educational approach, and overall customer experience before your purchase becomes final.

Our guarantee is designed to give honest customers confidence while also protecting the years of innovation, educational development, and proprietary methods that make Soft Bond Strands® unique.

During your guarantee period, you'll have access to the introductory portion of your course so you can become familiar with our teaching style, prepare your workspace, and begin your learning journey while your kit is on its way.

After your 14-day guarantee period expires, you'll receive access to the complete Soft Bond Strands® educational experience, including our full proprietary curriculum, detailed demonstrations, advanced lessons, Customer Center resources, Lobby Community access, future course updates included with your purchase, and the lifetime learning resources associated with your program.

Because this expanded access includes the complete educational system we've spent years developing, all sales become final once your guarantee period has expired and your full course has been unlocked.

If a refund is approved during the guarantee period, access to your course, Customer Center, Lobby Community, downloadable materials, and any related digital resources will be removed when your refund has been processed.

If you've requested a refund during your eligible 14-Day Satisfaction Guarantee period, we'll provide you with return instructions to help make the process as simple as possible.

To help ensure your return is processed efficiently:

Unless the return is the result of our error or a product damaged during shipment, customers are responsible for return shipping costs.

Refunds are processed after returned products have been received and inspected.

Products returned without prior authorization, returned to an incorrect address, or received after the applicable return period has expired, may not qualify for a refund.

If you have any questions before returning your order, we're always happy to help.

Digital educational content is fundamentally different from physical products.

Once digital materials have been accessed, viewed, downloaded, or made available, they cannot reasonably be returned in the same way a physical product can.

For this reason, access to the complete Soft Bond Strands® educational experience is provided in stages.

During your 14-Day Satisfaction Guarantee, you'll receive access to the introductory course content so you can become familiar with our teaching style, educational philosophy, and overall learning experience while preparing for your kit's arrival.

After your guarantee period has expired, the remainder of your complete educational experience—including our full proprietary curriculum, detailed demonstrations, Customer Center resources, Lobby Community access, downloadable materials, future course updates included with your purchase, and lifetime educational resources—is released.

Because this expanded access includes proprietary educational content developed over many years, digital course access becomes non-refundable once your guarantee period has expired and your full educational experience has been unlocked.

Any future standalone digital products, downloadable resources, templates, guides, mini-courses, webinars, or other digital educational materials sold separately are also considered non-refundable once access has been provided, unless otherwise required by applicable law.

If a refund is approved during the guarantee period, all associated digital access—including course materials, Customer Center resources, Lobby Community membership, downloadable content, and future updates associated with that purchase—will be removed when your refund has been processed.
​

Every lesson, illustration, video, demonstration, worksheet, and educational resource inside Soft Bond Strands® represents years of professional experience, refinement, testing, creativity, and personal investment.

When you purchase access, you're receiving far more than information.

You're receiving a thoughtfully organized learning experience designed to help you avoid common mistakes, build confidence, and achieve successful results.

Protecting that educational experience allows us to continue improving it, creating new resources, and supporting customers for years to come.

Thank you for respecting the work that has been carefully developed and generously shared with you.

Some Soft Bond Strands® products and promotions may include the opportunity to purchase or receive live support sessions, consultations, or educational appointments.

Because each appointment reserves time specifically for you, we ask that customers treat scheduled sessions with the same respect they would any professional appointment.

Support sessions may be rescheduled with at least 24 hours' notice, subject to appointment availability.

Appointments canceled with less than 24 hours' notice, missed appointments ("no-shows"), or appointments where the customer does not attend at the scheduled time are considered redeemed and are not eligible for refund, replacement, or rescheduling.

If you experience an unexpected emergency or technical issue that prevents you from attending, please contact us as soon as reasonably possible. Whenever appropriate, we'll review those situations individually and work with you in good faith.

Our goal is to make every support session valuable, productive, and focused on helping you succeed.

When you schedule a support session, that time is reserved exclusively for you.

It's an opportunity to ask questions, receive guidance, troubleshoot challenges, and build confidence with personalized support.

Respecting scheduled appointment times helps ensure every customer receives the same attention, preparation, and level of service.

We look forward to spending that time with you and helping you continue your Soft Bond Strands® journey with confidence.

We carefully inspect and prepare every order before it leaves Soft Bond Strands®. However, despite everyone's best efforts, shipping issues can occasionally occur.

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as reasonably possible after receiving your package. Including photographs of the packaging, shipping label, and affected products will help us investigate the issue and provide the quickest possible resolution.

Whenever an error is the result of our fulfillment process or a product is damaged during shipment, we'll make it right by working with you to provide an appropriate solution.

If your shipment appears to be lost while in transit, we encourage you to first review your tracking information and contact the shipping carrier for the most current delivery status. If the issue cannot be resolved through the carrier, please contact us so we can work with you to investigate the situation.

Because every shipping situation is unique, lost or delayed shipments are reviewed individually. Our goal is always to reach a fair solution while balancing the information provided by the shipping carrier and the circumstances surrounding each order.

We truly appreciate your patience and cooperation whenever shipping challenges arise. Working together allows us to resolve most situations quickly and fairly.

IQuestions happen.
​Whether you're waiting for an order, preparing for your first application, scheduling a support session, requesting a return, or simply looking for additional guidance, we're always happy to help whenever we can.

[email protected]

We strive to respond to customer inquiries as promptly as reasonably possible during normal business hours.

For the fastest experience, please include your order number (if applicable) along with a brief description of your question so we can assist you as efficiently as possible.

Thank you for choosing Soft Bond Strands®.

Whether you're placing your very first order or returning as part of our growing community, we never take your trust for granted. Every package we prepare, every lesson we create, every question we answer, and every improvement we make is guided by one goal: Helping you achieve beautiful, confident results while providing an experience you'll feel good about recommending to others.

Thank you for allowing us to be a part of your journey.

We're excited to see what you create.

Tiffany Twist
​Founder, Soft Bond Strands®
​Last Updated: July 12, 2026